The Decline of the Boulder's Resort
From Tripadvisor:
by:32655Brian
There's a first time for everything in life...and the boulders provided a first in horrible resort security, followed up by a lackluster, uninspiring investigation, followed by a subtle insinuation that me and my brother are liars, leading to a refusal to fully/partially credit or reimburse us for lost cash that was stolen by one of their employees or a friend of their employees...which led to me filing a police report...which is now an active case.
My father, brother and I stayed in one of the villas last week. One late morning before we headed out to the pool, i left $500 in cash on a wooden table in my guest room naively thinking that a remote villa with no safe and only a maid service that came and went would leave little to no odds that something bad could happen. My mistake. Within a three hour window of the maids cleaning the rooms and me returning from the pool, the maids or someone that the maids tipped off entered thru the unlockable sliding glass doors in the back of the house and stole $500 from me and $60 from my brother who was staying in another room. We reported it immediately to security, who basically ruled out the maids b/c of specific security measures they take with valuables left out in the open, but then refused to consider that any of their other employees or the maids themselves could have returned and then taken the money...in essence, the boulders implied that the money was never stolen and that none of their employees could have possibly taken the money and the general manager refused to credit our stay or reimburse us for a single dime of our loss, claiming the glass doors do really lock (that's a lie!!!) and denying the maids had anything to do with it.
Well, not sure how anyone reading this story feels--but having traveled to many resort-type places over the years--this was the first time that management was stupid enough to inspire a guest to never return, to make sure that everyone out there knows that the resort is not safe (i will hit every review website i can find), and to make sure that the crime they refused to acknowledge and rectify is going to cost them a lot more than $560.
Sorry to vent. Have never written on these sites before, but the boulders truly deserves to hear it. Stay somewhere else like The Biltmore or the Phoenician if you're looking for a safe, great resort spa experience in arizona.have been to both places and they truly know how to make their guests feel good.
My father, brother and I stayed in one of the villas last week. One late morning before we headed out to the pool, i left $500 in cash on a wooden table in my guest room naively thinking that a remote villa with no safe and only a maid service that came and went would leave little to no odds that something bad could happen. My mistake. Within a three hour window of the maids cleaning the rooms and me returning from the pool, the maids or someone that the maids tipped off entered thru the unlockable sliding glass doors in the back of the house and stole $500 from me and $60 from my brother who was staying in another room. We reported it immediately to security, who basically ruled out the maids b/c of specific security measures they take with valuables left out in the open, but then refused to consider that any of their other employees or the maids themselves could have returned and then taken the money...in essence, the boulders implied that the money was never stolen and that none of their employees could have possibly taken the money and the general manager refused to credit our stay or reimburse us for a single dime of our loss, claiming the glass doors do really lock (that's a lie!!!) and denying the maids had anything to do with it.
Well, not sure how anyone reading this story feels--but having traveled to many resort-type places over the years--this was the first time that management was stupid enough to inspire a guest to never return, to make sure that everyone out there knows that the resort is not safe (i will hit every review website i can find), and to make sure that the crime they refused to acknowledge and rectify is going to cost them a lot more than $560.
Sorry to vent. Have never written on these sites before, but the boulders truly deserves to hear it. Stay somewhere else like The Biltmore or the Phoenician if you're looking for a safe, great resort spa experience in arizona.have been to both places and they truly know how to make their guests feel good.
“ABSOLUTELY NOT A 5 STAR HOTEL!!!”
We were treated poorly from our very first restaurant visit (where the blatantly rude waiter watched television at BOGEYS rather than take our order, then took the order & walked out of the restaurant! WE WERE IN DISBELIEF!) to the rude golf cart drivers who left us waiting sometimes half an hour out in front of our casita (only to walk to front desk & see 4 men with plenty of golf carts standing around). In our opinion, it was not a 5 star resort at all! The free breakfast which was supposed to be included wouldn't feed a 4 year old. I made numerous phone calls to make sure that this was a good match for me & my 2 teenage girls. We were guaranteed that it was, BUT IT WAS NOT! Worst of all, the concierge set us up for a $750.00 helicopter tour, but gave us the wrong directions! We followed them explicitly, but they were to the wrong entrance. We missed our 12:30 flight, but fortunately were able to go at 4:30. Unfortunately, the later flight left us driving back to the Boulders in the darkness & dead of night, on the unlit mountain roads, for the most treacherous, life-threatening drive of our lives! WE WILL NEVER STAY AT OR RECOMMEND THE BOULDERS TO ANYONE EVER!
“Not so great”
I was at the resort for a National Geographic Photography workshop weekend. I was put in a room that had not been refurbished. The tv was tiny and bad picture, the room had a door to the adjoining room and it was very noisy. Staff was not that friendly. Rate was way too much for what I got out of it. The internet was a joke - barely worked.
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